Terms & Privacy Policy
Last updated: July 2026
1. Introduction
Kenakata (“we”, “our”, “the platform”) ekটা online marketplace ja Bangladesh-e daily essentials ar aro product bikri kore. Ei platform bebohar korle apni nicher shortaboli mene nichhen.
2. Accounts
Order dite hole apnar ekটা account lage. Apnar account-er tottho (name, phone, address) shothik rakhben ar password gopon rakhben. Account-er niche howa sob activity-r dayitto apnar.
3. Orders & Payment
Product-er dam ar availability change hote pare. Ekhon Cash on Delivery (COD) available — product hate peye taka den. Order confirm korar por amra seta vendor-er kache pathai processing-er jonno.
4. Delivery
Delivery charge protita vendor alada vabe nirdharon kore; ekadhik shop theke order korle protita shop-er charge add hoy. Delivery-r somoy elakabhede different hote pare.
5. Returns & Refunds
Product-e somossa (bhanga, wrong item, quality issue) thakle delivery-r somoy ba tarpor amader janan. Amra easy return policy onujayi refund ba replacement dei.
6. Vendors
Vendor-ra tader product, dam ar quality-r jonno dayi. Kenakata ekটা platform hisebe vendor ar customer-er majhe connection toiri kore.
7. Privacy
Amra apnar name, phone, email ar address-er moto tottho songroho kori sudhu order process ar service improve korar jonno. Apnar tottho amra kono third party-r kache bikri kori na. Data Google Firebase-e nirapode store kora hoy.
8. Changes
Ei shortaboli amra maje maje update korte pari. Boro poriborton hole platform-e janiye deya hobe. Continue kore bebohar korle updated terms mene neya hoy.
Ei policy niye kono proshno thakle kenakata122@gmail.com e jogajog korun.